FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send them here.
Q. Where do you ship from?
A. We ship from our warehouse in Johannesburg, South Africa.
Q. Which courier service do you use?
A. We use The Courier Guy.
Q. Will I be able to track my parcel?
A. Yes. Both the email address and mobile number you provide on your order are entered into the waybill booking form. You will receive notification of your parcel delivery directly from The Courier Guy as soon as it is booked.
Q. How long will it take for my items to arrive?
A. It will usually take 2 - 3 business days for all orders to arrive. Shipping times vary based on customer location.
Q. How long will it take to dispatch the order?
A. It will take usually up to 3 business days, while, in peak times, it may take up to 5 business days to dispatch.
Q. Do you ship Worldwide?
A. Unfortunately not yet! However, we have plans so watch this space....
Q. Is shipping really FREE for orders over R650?
A. YES! We offer completely FREE shipping on all orders over the value of R650.
Q. Which currency will I be charged in?
A. We process all orders in ZAR - South African Rand.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be sent here.
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.